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Apex Technology Blog

Apex Technology has been serving the Carolinas since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Is Your Internal IT Buckling Under Pressure? We'll Lighten the Load

Is Your Internal IT Buckling Under Pressure? We'll Lighten the Load

There's a lot of pressure on (often understaffed and overworked) internal IT teams to manage and maintain increasingly complex systems. For businesses noticing signs of strain on their IT staff, seeking assistance from managed services providers (MSPs) could be the remedy. Here's how an MSP like us can alleviate the pressure and contribute to workplace wellness for all.

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3 Huge Benefits of Adding Help Desk Support to Your Staff

3 Huge Benefits of Adding Help Desk Support to Your Staff

Do you have employees who struggle with their technology? Chances are that there will always be individuals who are not as proficient with it as you might expect, and without a dedicated IT resource to ask for assistance, they might get frustrated and disengage with their work. You need to provide the right support to your employees, and you’re in luck; we have just the right solution to your problems: a help desk!

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How to Handle Your Risk Mitigation Strategies

How to Handle Your Risk Mitigation Strategies

It’s an unfortunate fact that all businesses will inherently face some threats during their operations. That’s inescapable. From cyberattacks to natural disasters to good, old-fashioned accidents, you’re liable to face no small risk. This risk makes a process known as risk mitigation so critical for all businesses to undergo with some regularity.

Let’s review a few aspects of creating and maintaining a dependable risk mitigation strategy.

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Are You a Tech Support Roadblock?

Are You a Tech Support Roadblock?

This goes out to all the business owners, managers, department heads, and other leaders in the workplace who have to field user complaints and issues.

Being in this position can be hard, because you often have to say no. No, we can’t change the timeline or increase the budget for this project. No, we can’t do XYZ that way because it would break compliance. No, we can’t get new hardware/software in until we get it approved in the budget. Repeat ad nauseam.

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Why Your Business’ IT Needs to Play Nice with Its Strategy

Why Your Business’ IT Needs to Play Nice with Its Strategy

A company's IT strategy plays a pivotal role in shaping its entire operational approach. This underscores the critical importance of meticulously crafting your organization's IT strategy. Beyond merely aligning your IT resources and support with your business objectives, a tailored IT strategy empowers you to adapt to the specific conditions in which you operate and devise practical solutions to your unique business challenges. But the advantages don't end there; let's outline several compelling reasons why businesses should consider customizing their IT strategy to harmonize with their core business initiatives.

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Value is at the Center of Any Managed IT Services

Value is at the Center of Any Managed IT Services

Many businesses, irrespective of their size, are increasingly turning towards managed services to streamline their operations, reduce expenses, and elevate their overall customer value proposition. The utilization of managed services has revolutionized the landscape, not just in terms of cost-saving, but also in facilitating businesses to grow and extract greater value from their IT infrastructure. Let's take a look into how managed services achieve this dual objective.

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Does Managed IT Really Pay for Itself?

Does Managed IT Really Pay for Itself?

Businesses use all types of sayings to try to draw in customers. One of the core selling points of managed IT services is that “it pays for itself”. This is more than just marketing. The multiple services that make up managed IT services all help a business save time and money, but when added together, it can really help the bottom line of a business more than most services they can use. In this week’s blog we thought we would go through the core elements of a managed IT services agreement to show how it really does pay for itself. 

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IT Management is Just a Fraction of How We Can Help

IT Management is Just a Fraction of How We Can Help

How does your business manage its IT? Do you have an in-house team, and how busy are they with all of the hustle and bustle of their everyday duties? Do they have time to address the many challenges and requests made of them? If not, then perhaps you should consider a different model for your IT management. Luckily, we have just the opportunity for you, and you won’t want to miss out on it.

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Remember That Time Apple Officially Told People to Drop Their Computer?

Remember That Time Apple Officially Told People to Drop Their Computer?

Even though the modern workplace tends to be PC-centric, Apple has had a major impact on technology and computing. It’s undeniable that Apple is pretty consistent with producing sleek, high-end hardware and efficient operating systems. Apple’s former CEO, Steve Jobs, was known to be a visionary and a perfectionist. That’s what makes this story even weirder.

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Move the Needle with Dynamic IT Support

Move the Needle with Dynamic IT Support

Business technology is a useful tool, there’s no way around it. Unfortunately for businesses, technology has to be replaced every so often. Even if the technology doesn’t break, there are innovations made that can help your organization do what you do better. The thing is: Technology does break, so you need to understand how to get the most value out of it when it is working. 

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Organizations Shouldn’t Go Without Help Desk Support

Organizations Shouldn’t Go Without Help Desk Support

Downtime is a killer for any business. When a business is forced into confronting its technology support deficits, it usually means that they’ve been dealing with too much broken technology and downtime, and the costs associated with it. One way your business can avoid losing huge chunks of time to broken technology is to add a professional help desk to support your IT administrator. 

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Staying On Top of Your Technology Can Make Your Organization Much More Productive

Staying On Top of Your Technology Can Make Your Organization Much More Productive

Every business depends on productivity, but there are many different forms that productivity can take. The types that every business prefers are the actions that result in improved revenue generation. That’s not to say that all work that is done for your business isn’t important, but the more that can be done to make money, the better off your business will be. Let’s take a look at three ways your business can shift the way they do things with the use of technology. 

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The Managed Service Model Brings Some Great Benefits

The Managed Service Model Brings Some Great Benefits

How has your business managed its technology in recent years? Depending on the way you have done so, you could be unnecessarily throwing money down the drain when you could instead be reinvesting it into your organization. If you are ready to take your operations to the next level, consider changing your approach to your office’s technology management with managed services.

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Outlining the Immense Value of Managed IT Services

Outlining the Immense Value of Managed IT Services

Every expense that your business takes on needs consideration. When you are looking to keep your business productive, you need to focus on keeping downtime to a minimum. In order to do that you need to have tools that don’t take a lot of work-time maintenance and have professional perspectives available that can help keep operations running when issues with your business’ technology do happen.

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Why Percussive Maintenance is a BAD Idea

Why Percussive Maintenance is a BAD Idea

We’re all familiar with the old, cliched joke where someone needs to give their technology a good smack in order for it to work right—and by some miracle, it works. The thing is, it isn’t a miracle, and can sometimes be effective. Having said that, this is not a strategy that we would recommend.

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Managed Services – The Ultimate SMB Budget Hack

Managed Services – The Ultimate SMB Budget Hack

It’s not often that something profoundly changes the landscape of business technology management as much as managed services has. When implemented correctly, managed IT services can completely replace the traditional methods of technology management within a company, and it all starts with changing not just your budgeting practices but also your maintenance practices.

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Computer Repair Made Simple with Managed Services

Computer Repair Made Simple with Managed Services

How often do you find yourself in this situation? You are typing away on your computer pushing through your day-to-day tasks, scratching items off your to-do list, and communicating with your employees when suddenly, your computer freezes up. You’re then forced to perform a hard reset just to get your computer responsive again.

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Your Business Is Better When Your Technology Has Support

Your Business Is Better When Your Technology Has Support

When you walk into most new businesses you’d be hard-pressed to think that IT has only been used in business for a few decades. Most businesses today use a variety of workstations (network endpoints) to handle scheduling, inventory, procurement, payroll, and a litany of other business functions. With that in mind, it stands to reason that keeping that IT working is the only way to efficiently run your business. We thought we’d take a look at how to keep your IT support costs low while keeping your technology managed properly. 

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ALERT: Log4j is the Most Dangerous Vulnerability in Recent History and Your Business Needs to Act NOW

ALERT: Log4j is the Most Dangerous Vulnerability in Recent History and Your Business Needs to Act NOW

A vulnerability was recently discovered that is effectively guaranteed to impact all computer users, from private users to businesses. While this situation will take some time to resolve fully, we want to make sure you know everything that needs to be done to protect yourself from Log4j.

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Apex Technology
18335 Old Statesville Rd. Suite K
Cornelius, North Carolina 28031

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